All transactions are processed in AUD.
CUSTOMER SERVICE POLICY
The Lucas Group is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes for products (not food) are between 3-5 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where goods are faulty, have been wrongly described or are different to the product purchased on the website.
When purchasing from The Lucas Group your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us.
We endeavour to keep all information contained on The Lucas Group websites up-to-date. However, prices, listings, articles and other information are subject to change and are for information purposes only. The Lucas Group assumes no responsibility for errors or omissions noted on the aforementioned websites. Please verify all information via email or by telephone.
Publications, products, company names, content, graphical elements or services referenced or used herein or on the site are the exclusive trademarks of their respective owners, and any use of trademarks is strictly prohibited without the express permission of their owners.
LINKS TO THIRD PARTY WEBSITES
The Lucas Group websites may contain hyperlinks to websites operated by parties other than those within The Lucas Group. The Lucas Group does not control such websites and is not responsible for their content. Inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
LIMITATION OF LIABILITY
Neither The Lucas Group nor any of its directors, employees or other representatives, or the developer, Internet Service Provider or carrier of the website, will be liable for damages arising out of or in connection with the use of The Lucas Group websites. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.